“Don’t Take It Personal”… Really?

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Have you ever had someone tell you “Don’t take it personal”?  My response is, How can I not?

You are personally talking to me.  I am the one standing in front of you. I am the one you are addressing.  So, if we are being real, I think it’s a cop out to say “Don’t take it personal”.  Because, they probably don’t want to address what is coming as reciprocation.

I’ve heard the term used especially in business.  As if, them, adding that little jewel of a phrase, is going to emotionally detach you.  No, sir… It was me personally putting in the time, thought and effort into doing whatever it was that needed to be done, so I am personally invested.

As a matter of fact, it is my belief that everything we do is “personal” … that’s why when someone offends you, or says or does something that you don’t agree with, you want them to take “Personal Responsibility“. 

So, please– speak your truth, but don’t try to patronize or belittle the situation by dismissing the personal.  You said what you said, or did what you did… So now, just be prepared for the follow up. 

Peace and blessings.

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Thank You!

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Thank you all! I tend to be a bit withdrawn and reserved during personal losses.  Some of you may not know, but my Dad passed on January 27, 2022.  It was during a very busy time, so I’ve taken a little time to recharge and reflect.

I want to thank those who knew me and my family for reaching out and sending us your thoughts, prayers, condolences and best wishes. We thank you and appreciate all that you have done.  I appreciate you all tremendously!

…Looking forward to interacting with you all again real soon… We have things to talk about and work to do!

Peace and Love,

Daniel “Hope”~  & Family

Our Mobile Institute: 28-29 January 2022… Today!!!

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mobile institute participants
Participants for Mobile Institute

I’m curating a mobile institute today and tomorrow! Working with Dr. Teresa L. Smallwood and Vanderbilt Divinity School. The times for the event are 2:00 p.m. Central (3:00 p.m. Eastern) on Friday. And, on Saturday, the event will start at 10:00 a.m. Central (11:00 a.m. Eastern).

The links for Friday’s events are below. Saturday’s links will be posted later today.

Time: 10:00 a.m. Central / 11:00 a.m. Eastern

FACEBOOK:  https://www.facebook.com/VDSTheoJustice

YOUTUBE: https://www.youtube.com/watch?v=txPmFvPIQIk

Be sure to watch and participate through chat!


The links for Friday’s events are below. Saturday’s links will be posted later today.

Time: 2:00 p.m. Central / 3:00 p.m. Eastern

FACEBOOK: https://www.facebook.com/VDSTheoJustice

YOUTUBE: https://www.youtube.com/watch?v=SI3-srLKr8A

Be sure to watch and participate through chat!

Get your copy of the free Community Issues and Solutions Resource Guide!

Let’s Talk About “Nomad Internet”… My Review. Part 2

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Photo by Karolina Grabowska on Pexels.com

I said that once my Nomad Internet experience was over, I would return here to give an update on the transaction—regardless of the outcome.  Welcome to Part 2…

Good News!!!  It ended a lot better than it started. Today, I received notice that the refund(s) had been credited.  And, they were! Let’s discuss.

A day or two after I posted the first article, “Let’s Talk About Nomad Internet, My Review”, Nomad customer support sent me a link to a page that instructed how to process refund and print the return label. Basically I had to send them back the device first (which I gladly did), and then they would begin the refund process after they received it.  I had to mail it through USPS (Us Postal).  The instructions stated that it would probably take another 10-14 days, but I actually think the process took about a week.

We primarily communicated by emails and the process went relatively well.

I am disappointed that the product didn’t work for me, however; because I was really looking forward to an Internet package that was portable and that I could use anywhere.  But, I’m glad that I was able to move on, without a loss, to try something new.

Concerning this experience however, I am glad that it turned out the way that it did.  Either way though, I want to encourage you, as a consumer, to speak your peace.  If you are paying for a service or product you should expect to get something that works for you.  If it doesn’t, then say something.  It might help you, the business, and others.  Try to be fair, but always speak your truth, and state your expectations.  Don’t be afraid to speak up for yourself. 

My search continues for a good service, but actually my regular cellphone speeds are pretty good…sometimes.  But, that’s another topic for another post.

~Daniel

#NoMadInternet #BusinessIssues #CustomerService

Let’s Talk About “Nomad Internet”… My Review

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I was hoping this could be a review that would say great things about a company.  Instead it’s going to be a teachable moment… for all parties concerned. So, let’s talk about Nomad Internet.

First, it’s a teachable moment for me, because I’ve learned that I should not always believe what a company advertises.  Although I did ample research and saw the pros and the cons of the company, I took a chance on them, the products they displayed, and the service they said they would provide. For that, I was apparently wrong.  So, I give myself a 5 out of a possible 10.

I give Nomad Internet a -5 out of 10 for their part in this review.  Being a small business myself, I don’t have anything against businesses.  What I dislike are businesses who seemingly try to take advantage of either their employees or customers.  I normally speak in generalities to let the process work and hopefully things get resolved.  But, in this case, there were several things that irked me—so we’ll discuss.  I try to keep my posts short—normally under 300 words, today might be that exception—but I will try… at 200 words in…already. 😏

Points of Irkness

 

  1. The Advertisement. I invite anyone to compare the modem below, which is what they sent me, to anything that shows up on their web site:  It does not look anything like the item I received below.

  1. Continued Billing: It seems like if you are dealing with a customer with issues. Don’t try to keep billing them, especially during the FREE TRIAL PERIOD!!
  2. Not Addressing Issues: Stop trying to save and recover a sale when the customer has clearly indicated what needs to be done. It doesn’t end like you think it will end.
  3. Meet Expectations: I was expecting them to say: “Dear Mr. Speller, we apologize for the inconvenience and am sorry that the services did not work for you. Because you are still in the TRIAL PERIOD, we have cancelled the service at your request and we’re processing your refund.  Please see the attached mailing label to return our product.  Thank you for trying us and hope we’ll win your business in the future”…yada yada yada…

    Instead, this is what I got: 👀

In conclusion I can only say I found the company lacking.   Maybe others have had a great experience with them.  Taking 10 days to send out a USED HOTSPOT that looked nothing like the one they advertised and which they said they were programming (when I called to inquire about it); only to then ask me to trouble shoot it, was too unacceptable. 

Businesses like this should take the time to reflect.  Focus more on getting right with the few customers you have than on immediate growth.  And, don’t over promise nor send products that are clearly inferior to what you have advertised.  Keeping things simple saves time and energy for everyone.  For me, it was not.   I have been blogging and writing for a while and it is seldom that I post something this direct.  Hopefully it will help the company and those consumers needing mobile internet to examine all possible options.

Frankly, I don’t know how they intend to correct their errors, but they are not going to charge me for a service that didn’t work nor a product I didn’t ask for (an old ass hotspot).  Do better.  Last but not least, stay tuned for part two of this saga…. The Resolution.

Until then, peace.  Enjoy your Sunday.

UPDATE******  Part 2 now out!

 

#NoMadInternet #BusinessIssues #CustomerService