Have you ever had someone tell you “Don’t take it personal”? My response is, How can I not?
You are personally talking to me. I am the one standing in front of you. I am the one you are addressing. So, if we are being real, I think it’s a cop out to say “Don’t take it personal”. Because, they probably don’t want to address what is coming as reciprocation.
I’ve heard the term used especially in business. As if, them, adding that little jewel of a phrase, is going to emotionally detach you. No, sir… It was me personally putting in the time, thought and effort into doing whatever it was that needed to be done, so I am personally invested.
As a matter of fact, it is my belief that everything we do is “personal” … that’s why when someone offends you, or says or does something that you don’t agree with, you want them to take “Personal Responsibility“.
So, please– speak your truth, but don’t try to patronize or belittle the situation by dismissing the personal. You said what you said, or did what you did… So now, just be prepared for the follow up.
Peace and blessings.
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I said that once my Nomad Internet experience was over, I would return here to give an update on the transaction—regardless of the outcome. Welcome to Part 2…
Good News!!! It ended a lot better than it started. Today, I received notice that the refund(s) had been credited. And, they were! Let’s discuss.
A day or two after I posted the first article, “Let’s Talk About Nomad Internet, My Review”, Nomad customer support sent me a link to a page that instructed how to process refund and print the return label. Basically I had to send them back the device first (which I gladly did), and then they would begin the refund process after they received it. I had to mail it through USPS (Us Postal). The instructions stated that it would probably take another 10-14 days, but I actually think the process took about a week.
We primarily communicated by emails and the process went relatively well.
I am disappointed that the product didn’t work for me, however; because I was really looking forward to an Internet package that was portable and that I could use anywhere. But, I’m glad that I was able to move on, without a loss, to try something new.
Concerning this experience however, I am glad that it turned out the way that it did. Either way though, I want to encourage you, as a consumer, to speak your peace. If you are paying for a service or product you should expect to get something that works for you. If it doesn’t, then say something. It might help you, the business, and others. Try to be fair, but always speak your truth, and state your expectations. Don’t be afraid to speak up for yourself.
My search continues for a good service, but actually my regular cellphone speeds are pretty good…sometimes. But, that’s another topic for another post.
I was hoping this could be a review that would say great things about a company. Instead it’s going to be a teachable moment… for all parties concerned. So, let’s talk about Nomad Internet.
First, it’s a teachable moment for me, because I’ve learned that I should not always believe what a company advertises. Although I did ample research and saw the pros and the cons of the company, I took a chance on them, the products they displayed, and the service they said they would provide. For that, I was apparently wrong. So, I give myself a 5 out of a possible 10.
I give Nomad Internet a -5 out of 10 for their part in this review. Being a small business myself, I don’t have anything against businesses. What I dislike are businesses who seemingly try to take advantage of either their employees or customers. I normally speak in generalities to let the process work and hopefully things get resolved. But, in this case, there were several things that irked me—so we’ll discuss. I try to keep my posts short—normally under 300 words, today might be that exception—but I will try… at 200 words in…already. 😏
Points of Irkness
The Advertisement. I invite anyone to compare the modem below, which is what they sent me, to anything that shows up on their web site: It does not look anything like the item I received below.
Continued Billing: It seems like if you are dealing with a customer with issues. Don’t try to keep billing them, especially during the FREE TRIAL PERIOD!!
Not Addressing Issues: Stop trying to save and recover a sale when the customer has clearly indicated what needs to be done. It doesn’t end like you think it will end.
Meet Expectations: I was expecting them to say: “Dear Mr. Speller, we apologize for the inconvenience and am sorry that the services did not work for you. Because you are still in the TRIAL PERIOD, we have cancelled the service at your request and we’re processing your refund. Please see the attached mailing label to return our product. Thank you for trying us and hope we’ll win your business in the future”…yada yada yada…
Instead, this is what I got: 👀
In conclusion I can only say I found the company lacking. Maybe others have had a great experience with them. Taking 10 days to send out a USED HOTSPOT that looked nothing like the one they advertised and which they said they were programming (when I called to inquire about it); only to then ask me to trouble shoot it, was too unacceptable.
Businesses like this should take the time to reflect. Focus more on getting right with the few customers you have than on immediate growth. And, don’t over promise nor send products that are clearly inferior to what you have advertised. Keeping things simple saves time and energy for everyone. For me, it was not. I have been blogging and writing for a while and it is seldom that I post something this direct. Hopefully it will help the company and those consumers needing mobile internet to examine all possible options.
Frankly, I don’t know how they intend to correct their errors, but they are not going to charge me for a service that didn’t work nor a product I didn’t ask for (an old ass hotspot). Do better. Last but not least, stay tuned for part two of this saga…. The Resolution.
Unions and employment agencies both serve a good purpose in the workforce. Now, however, it seems like there is a void that is not being filled, and somebody needs to fill it. Many workers have their resumes out there, but either the pay is too low, or in areas where workers aren’t currently located.
What if, unions, employment agencies and these workers networked and created viable co-ops? With a slight change in operational procedures unions and employment agencies could help workers organize and raise the needed capital to form their own small companies. They could also assist with management, training, and identifying needs to be addressed locally, nationally and globally. Thus, reviving communities all over America.
When Medicare-For-All passes, and it will eventually pass, unions would need to change the services they offer, and this will be a great role for them and employment agencies to fulfill. The could also provide co-ops with negotiation training so that they can compete for government contracts to provide goods and services across the nation. Time to discuss — what do you think?
For a while, I’ve been considering what to do to help supplement/create income. I’m in my fifties, a veteran, and since I was used to leading troops a certain way in the military, it’s difficult relating to many in the civilian work force. 🤷♂️ Anyway those are stories for another time. Today I’m here to tell you about my store on Bonfire!
Since I’m a blogger/writer, I thought creating T-shirts would be a natural extension of what I do. I know you might be thinking, “wow, another t-shirt guy”… But wait!!! MY SHIRTS are different… (yeah, you’ve heard that before too.) So, the only think I can ask and invite you to do is go to the store and check it out. There’s only one shirt there now… so your visit will be short and sweet, but I invite you to keep coming back because more are on the way. And keep visiting this blog site too! Much appreciated.
Disclaimer: Oh, this site is meant for the purposes of entertainment and information. Though I try to make every effort to insure the information is correct and accurate, I acknowledge the fact that mistakes will be made. I’ll make every effort to correct those errors but still might miss something. For that, I apologize in advance. If you see something –say something. Make sure it’s verifiable. The opinions expressed are mine unless indicated otherwise and advertisers and sponsors are only here to reach out to the community to let people know about their products, services and wares. Support them. They should not be held responsible for my thoughts and opinions. Having said that–