“Don’t Take It Personal”… Really?

Comments are closed.

Have you ever had someone tell you “Don’t take it personal”?  My response is, How can I not?

You are personally talking to me.  I am the one standing in front of you. I am the one you are addressing.  So, if we are being real, I think it’s a cop out to say “Don’t take it personal”.  Because, they probably don’t want to address what is coming as reciprocation.

I’ve heard the term used especially in business.  As if, them, adding that little jewel of a phrase, is going to emotionally detach you.  No, sir… It was me personally putting in the time, thought and effort into doing whatever it was that needed to be done, so I am personally invested.

As a matter of fact, it is my belief that everything we do is “personal” … that’s why when someone offends you, or says or does something that you don’t agree with, you want them to take “Personal Responsibility“. 

So, please– speak your truth, but don’t try to patronize or belittle the situation by dismissing the personal.  You said what you said, or did what you did… So now, just be prepared for the follow up. 

Peace and blessings.

What do you think? Click the short survey and leave your comment!

Our Mobile Institute: 28-29 January 2022… Today!!!

Comments are closed.
mobile institute participants
Participants for Mobile Institute

I’m curating a mobile institute today and tomorrow! Working with Dr. Teresa L. Smallwood and Vanderbilt Divinity School. The times for the event are 2:00 p.m. Central (3:00 p.m. Eastern) on Friday. And, on Saturday, the event will start at 10:00 a.m. Central (11:00 a.m. Eastern).

The links for Friday’s events are below. Saturday’s links will be posted later today.

Time: 10:00 a.m. Central / 11:00 a.m. Eastern

FACEBOOK:  https://www.facebook.com/VDSTheoJustice

YOUTUBE: https://www.youtube.com/watch?v=txPmFvPIQIk

Be sure to watch and participate through chat!


The links for Friday’s events are below. Saturday’s links will be posted later today.

Time: 2:00 p.m. Central / 3:00 p.m. Eastern

FACEBOOK: https://www.facebook.com/VDSTheoJustice

YOUTUBE: https://www.youtube.com/watch?v=SI3-srLKr8A

Be sure to watch and participate through chat!

Get your copy of the free Community Issues and Solutions Resource Guide!

Let’s Talk About “Nomad Internet”… My Review. Part 2

Comments are closed.
different dollar bills on marble surface
Photo by Karolina Grabowska on Pexels.com

I said that once my Nomad Internet experience was over, I would return here to give an update on the transaction—regardless of the outcome.  Welcome to Part 2…

Good News!!!  It ended a lot better than it started. Today, I received notice that the refund(s) had been credited.  And, they were! Let’s discuss.

A day or two after I posted the first article, “Let’s Talk About Nomad Internet, My Review”, Nomad customer support sent me a link to a page that instructed how to process refund and print the return label. Basically I had to send them back the device first (which I gladly did), and then they would begin the refund process after they received it.  I had to mail it through USPS (Us Postal).  The instructions stated that it would probably take another 10-14 days, but I actually think the process took about a week.

We primarily communicated by emails and the process went relatively well.

I am disappointed that the product didn’t work for me, however; because I was really looking forward to an Internet package that was portable and that I could use anywhere.  But, I’m glad that I was able to move on, without a loss, to try something new.

Concerning this experience however, I am glad that it turned out the way that it did.  Either way though, I want to encourage you, as a consumer, to speak your peace.  If you are paying for a service or product you should expect to get something that works for you.  If it doesn’t, then say something.  It might help you, the business, and others.  Try to be fair, but always speak your truth, and state your expectations.  Don’t be afraid to speak up for yourself. 

My search continues for a good service, but actually my regular cellphone speeds are pretty good…sometimes.  But, that’s another topic for another post.

~Daniel

#NoMadInternet #BusinessIssues #CustomerService

Let’s Talk About “Nomad Internet”… My Review

Comments are closed.

I was hoping this could be a review that would say great things about a company.  Instead it’s going to be a teachable moment… for all parties concerned. So, let’s talk about Nomad Internet.

First, it’s a teachable moment for me, because I’ve learned that I should not always believe what a company advertises.  Although I did ample research and saw the pros and the cons of the company, I took a chance on them, the products they displayed, and the service they said they would provide. For that, I was apparently wrong.  So, I give myself a 5 out of a possible 10.

I give Nomad Internet a -5 out of 10 for their part in this review.  Being a small business myself, I don’t have anything against businesses.  What I dislike are businesses who seemingly try to take advantage of either their employees or customers.  I normally speak in generalities to let the process work and hopefully things get resolved.  But, in this case, there were several things that irked me—so we’ll discuss.  I try to keep my posts short—normally under 300 words, today might be that exception—but I will try… at 200 words in…already. 😏

Points of Irkness

 

  1. The Advertisement. I invite anyone to compare the modem below, which is what they sent me, to anything that shows up on their web site:  It does not look anything like the item I received below.

  1. Continued Billing: It seems like if you are dealing with a customer with issues. Don’t try to keep billing them, especially during the FREE TRIAL PERIOD!!
  2. Not Addressing Issues: Stop trying to save and recover a sale when the customer has clearly indicated what needs to be done. It doesn’t end like you think it will end.
  3. Meet Expectations: I was expecting them to say: “Dear Mr. Speller, we apologize for the inconvenience and am sorry that the services did not work for you. Because you are still in the TRIAL PERIOD, we have cancelled the service at your request and we’re processing your refund.  Please see the attached mailing label to return our product.  Thank you for trying us and hope we’ll win your business in the future”…yada yada yada…

    Instead, this is what I got: 👀

In conclusion I can only say I found the company lacking.   Maybe others have had a great experience with them.  Taking 10 days to send out a USED HOTSPOT that looked nothing like the one they advertised and which they said they were programming (when I called to inquire about it); only to then ask me to trouble shoot it, was too unacceptable. 

Businesses like this should take the time to reflect.  Focus more on getting right with the few customers you have than on immediate growth.  And, don’t over promise nor send products that are clearly inferior to what you have advertised.  Keeping things simple saves time and energy for everyone.  For me, it was not.   I have been blogging and writing for a while and it is seldom that I post something this direct.  Hopefully it will help the company and those consumers needing mobile internet to examine all possible options.

Frankly, I don’t know how they intend to correct their errors, but they are not going to charge me for a service that didn’t work nor a product I didn’t ask for (an old ass hotspot).  Do better.  Last but not least, stay tuned for part two of this saga…. The Resolution.

Until then, peace.  Enjoy your Sunday.

UPDATE******  Part 2 now out!

 

#NoMadInternet #BusinessIssues #CustomerService

I think “Personalized Education” is going to be the new “School Model”

Comments are closed.
photo of woman looking on computer, distance learning, education
Photo by RF._.studio on Pexels.com

With Covid still going on, it’s possible that there will be more home schooling, or distance learning.  I’ve spoken on this before; but I’ll talk about it again now.  I believe we really need to rethink how we educate in America.  In my opinion, designer, self-paced, personalized education is going to become the norm.

Acknowledging Reasons to Consider Personalized Education

I agree that there should be national standards. A basic, minimal core of topics should be taught and mastered.  But, the way that they are taught should be subjective. In my opinion, a few things need to be considered.

  • Some schools weren’t that great prior to Covid, in educating students.
  • People often learn in different ways.
  • People catch on to concepts and learning material at different speeds and sometimes it’s better in different settings or learning environments.

Possible Changes to Address Issues

Having said that, I think the ultimate role teachers and instructors will play is that of a coach or counselor to the learning experience.  And, perhaps the brick and mortar school buildings will ultimately serve as high end libraries or centers for socializing and gatherings instead of the main location for instruction. 

Welcome to the new school!  It will probably resemble what we now have, but void of actual classrooms.  They’ll become more like the after-school PTA meetings –where parents come in and talk with the teachers about certain things for a few moments before moving on to the next group discussion.

Schools could even become small museum type structures—housing various exhibits pertaining to the local area and consisting of knowledge rooms equipped with slide shows and automated briefings.

Considerations

We have to realize that communicable diseases aren’t the only occurrences that can shut down or stop traditional learning.  Climate change can also play a disruptive role in hindering the learning experience.  So, it would seem best to keep working on improving the distance learning model now, rather wait until the next event to try to pick up where it was left off from the last .   

A personalized learning model could afford each student/learner the opportunity to create an environment which best suits them and their circumstances.

I saw this article from Educations.com and thought it was a good resource about Distance Learning.  5 Reasons Why Online Learning is the Future of Education.

What do you think?  Would it be advantageous to continue with distance learning?  What subjects would you think could be helpful in completing the curriculum to prepare learners for the future?

 

#learning #education #distancelearning